Last updated: March 12, 2026

1. Overview

 

LR Opals ships within Australia and internationally. We take care to securely package all opals to ensure safe delivery.

By placing an order through our website, you agree to the shipping terms outlined below.

2. Order Processing

 

• Orders are processed within 1–3 business days after full payment has been received and cleared.
• Custom or special orders may require additional processing time.
• Orders are not dispatched until payment has been confirmed.Tracking details will be provided where available.

3. Domestic Shipping (Australia)

 

• Standard shipping from $15 AUD, depending on weight and destination
• Express shipping options available.
• Signature on delivery available upon request.
• Insurance (Extra Cover) available upon request.Delivery timeframes are estimates only and may vary depending on carrier conditions.

4. International Shipping

 

• International Express shipping from $35 AUD+, depending on weight and destination.
• Shipping costs may increase for parcels over 250 grams.
• Tracking is provided where available.Delivery timeframes vary depending on destination country and customs clearance procedures.

5. Insurance & Declared Value

 

• Parcels are declared at full purchase value unless the buyer specifically requests otherwise.
• Optional insurance (Extra Cover) is available and strongly recommended for higher-value purchases.
• Insurance fees are additional and calculated based on the declared value of the parcel.If a buyer requests under-declaration of value:
• The buyer accepts all associated risks.
• Compensation for loss or damage will be limited strictly to the declared amount.LR Opals is not responsible for loss or damage beyond the compensation provided by the shipping carrier and the level of insurance selected.

6. Customs, Duties & Tariffs

 

For international orders:

• Import duties, customs charges, VAT, tariffs, or other government-imposed fees are the responsibility of the buyer.
• LR Opals has no control over customs processes or charges.
• Customs delays may occur and are outside our control.
• USA parcels may incur additional import tariffs or customs duties.

If a parcel is returned due to unpaid customs fees, additional shipping charges will apply to resend the order.

7. Risk & Transfer of Responsibility

 

Once an order has been lodged with the postal or courier service:

• Risk transfers to the shipping carrier.
• LR Opals is not responsible for delays caused by postal services, customs authorities, or third-party carriers.
• We will assist customers with lodging claims where insurance has been purchased.

8. Incorrect Shipping Information

 

It is the buyer’s responsibility to provide accurate and complete shipping details.

LR Opals is not liable for:

• Delivery delays due to incorrect address details.
• Lost parcels resulting from incorrect information.

 

Additional postage fees may apply if a parcel is returned due to incorrect address information.

9. Lost or Damaged Parcels

 

If a parcel arrives damaged or is believed to be lost:

• Contact us within 48 hours of delivery (or expected delivery date).
• Provide clear photographs of the packaging and contents (if damaged).
• Claims are subject to carrier investigation procedures.

 

Compensation will be limited to the declared value of the parcel and the level of insurance purchased.

10. Delivery Time Disclaimer

 

All delivery timeframes provided are estimates only.

LR Opals is not liable for delays caused by:

• Customs processing
• Carrier delays
• Weather events
• Industrial action
• Unforeseen circumstances beyond our control